Returns | H&M.com
We want you to love what you ordered. If something is not right, let us know. Follow the directions on the back of the packing slip to return merchandise for credit. If you would like other items you may place another order through the web site or specify what items you would like in the "New Merchandise& area on the packing slip. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
H&M uses SmartLabel® to make your return process easy:
• Your packing slip will include a pre-paid, pre-addressed return label.
• No postage is required. The cost of return shipping will be deducted from your
refund - $5.95 per package.
• Drop your package in a mailbox, give it to your postal carrier, or take it to any
authorized USPS facility.
• Unfortunately we are unable to offer SmartLabel® for H&M
for packages shipped to AK, HI, US territories or Canada. Please mail these returns to our
Return Center at the below address and we will process your return.
You can also send the item back to us at the address below using any other traceable method. Be sure your package is insured and prepaid. Once we receive your package, we will promptly exchange or refund as you instruct.
Our return address is:
H&M.com
30 Industrial Park Blvd.
Trenton, SC 29847
Attn: Returns Department
Please remember to include the order number on your return label.
Your refund will be credited back to the same card used to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns. You may also return merchandise you ordered online or though our catalog to any of our stores located in the United States.
May I return merchandise I purchased at a store through the web site?
Unfortunately, merchandise which is purchased at a store may only be returned at an H&M store. The H&M.com Returns Department is unable to process a return for merchandise which was purchased at a store.
Returns | H&M Stores
Our H&M stores gladly accept returns of any unwashed, unworn, unused, or defective merchandise at any time accompanied by an original sales receipt. For items returned within 30 days from the date of purchase, the original method of payment will be refunded (checks/debit are refunded as cash). For items returned after 30 days from the date of purchase, a Merchandise Credit will be issued for the price paid.
For merchandise returned without an original receipt, a Merchandise Credit will be issued for the current retail-selling price of the item(s) returned. Valid photo identification is required for all returns without a receipt.
A one-time price adjustment will be granted when an original sales receipt is presented within 14 days of purchase.
May I return merchandise I purchased through the web site at a store?
To return merchandise purchased from our website to one of our stores, please bring the packing slip included with your order, as well as the credit card used to make the purchase and your photo id. Please be aware refunds must be made to the same credit card used to make the original purchase. In the absence of the original credit card, a store credit will be issued.